Postage with lost item protection:
When purchasing this postage type, you are entitled to a one-off refund or replacement (if available) to the full value of your original purchase if your order is lost while in transit.
THIS DOES NOT APPLY TO PARCELS THAT ARE MARKED AS DELIVERED.
If your order has been marked as delivered, it is then an Aus Post issue. You can contact them by using the link listed below.
Postage without protection:
When purchasing this postage type, if your item is lost in transit, we will be unable replace, refund, or give store credit. You will need to deal directly with Australia Post. To contact Australia Post regarding lost items, please use the link below:
Frequently asked questions
Do you ship worldwide?
Unfortunately no. Caveman Seeds is only delivering within Australia at this current time.
Should I use a false name?
No, using false details for postage isn't necessary, and doing so may cause issues if you miss your delivery and have to pick it up from the post office.
I've given you the wrong postage information, what do I do?
If you've made a mistake in your delivery address, contact Caveman Seeds asap. If we haven't posted your item yet we'll be able to fix the issue quickly and easily.
What does 'discreetly packaged' mean?
While Caveman Seeds is a legal business, we know a lot of our buyers don't want the world to know they're buying cannabis seeds.
Why is there now tax added to my order?
Once a business gets so big in Australia, you legally have to add GST* to your products. And Caveman Seeds have gotten big enough that we have to add it. This is not a choice, but a legal requirement.
How long does postage take?
After placing your order, processing/packing takes 1-2 days.
Will I get free seeds with my order?
Free and promotional seeds are sent out in orders ONLY WHEN AVAILABLE.
Do you replace seeds?
We can replce orders for the following two reasons ONLY
If your order is damaged on arrival and you send us a picture within 24hrs of receiving your order
If an order is lost in transit and you have purchased the lost item protection
Can you reccomend a strain to grow for my condition?
NO, due to current laws regarding cannabis and cultivation in Autralia, we do not and will not discuss this with customers.
Why did I not receive payment confirmation?
As we only use manual payments, automated confirmations is not an option we have access to, as stated in your invoice the next update from us will be your tracking information