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Postage Options

Postage with lost item protection:

When purchasing this postage type, you are entitled to a one-off refund or replacement (if available) to the full value of your original purchase if your order is lost while in transit.

THIS DOES NOT APPLY TO PARCELS THAT ARE MARKED AS DELIVERED.

If your order has been marked as delivered, it is then an Aus Post issue.  You can contact them by using the link listed below.

Postage without protection:

When purchasing this postage type, if your item is lost in transit, we will be unable replace, refund, or give store credit.  You will need to deal directly with Australia Post.  To contact Australia Post regarding lost items, please use the link below:

https://auspost.com.au/receiving/missing-damaged-or-delayed-items