Postage with lost item protection:
When purchasing this postage type, you are entitled to a one-off refund or replacement (if available) to the full value of your original purchase.
Postage without protection:
When purchasing this postage type, if your item is lost in transit, we will be unable replace, refund, or give store credit. You will need to deal directly with Australia Post. To contact Australia Post regarding lost items, please use the link below: